Sending Cremated Ash:

  • Please ensure the container that you send/deliver the ashes in, is secured and cannot come loose causing spillage.
  • Please never send all the ashes that you have, these items take very little and we do not want you to send all the ashes as we do not want any accidents or anything to happen to them. We take the outmost respect of the remains of your loved one.
  • A teaspoon of Ash is more than enough for a job, any left overs will be sent back to you.

Sending Breast Milk

  • +/- 100ml of milk is required. Please completely freeze the contents in the bag or cup that you use to store your breast milk, to ensure it does not go off or leak in transportation. The milk needs to be as fresh as possible, we need to receive it as quickly as possible, the colder you can keep it in delivery the better.
  • If for any reason these contents are highly sentimental, please disclose this with us and ensure you don’t send the only milk you have.

Sending Flowers:

  • We need the flowers at their freshest, if not fresh this will compromise the outcome of the final product.
  • If sending by courier, the flowers will go into a bag (being dark is not good for maintaining freshness of the flower) wrap the stems in very wet paper towel to ensure we can keep the flowers alive and fresh and ensure for overnight delivery to get them to us asap. Delivery in a glass of water is the best option.

Sending Hair:

  • Please send a fair amount of neatly packed hair, this is done best by tying a small ribbon or elastic around the center of the hair. This helps the hair stay in a neat bundle and not get tangled during transportation to our offices.
  • Shorter hair, hair from a hairbrush, not clean cut hair etc. can be a little bit more tricky, contact us directly if you need any assistance or direction.
  • If this is the only hair you have of your loved ones, please do not send us all the hair. Contact us so we can find the best way to go about this.

Sending Any Other Items:

  • Contact me directly to discuss the best way to send me the items, always remember if the contents is extremely important, do not send us all
    of it.


We take the utmost care of your personal and invaluable items.

Due to the delicacy of a mothers breast milk, it is very unique, we take pride in treating it with dignity and respect. Orders can take up to 3-4 weeks to complete depending on the complexity of the design. Each mothers milk is very different and so colours can vary, no item will ever be the same, this is
what makes it so unique.

Due to the uniqueness of a persons hair, no one person’s hair is the same, therefore orders can take up to 4 weeks to complete depending on the complexity of the design. There are various kinds of hair, especially in our beautiful rainbow nation, there is no telling how the resin will react to your
hair. No item will be the same thus adding to the pieces uniqueness.

Due to the emotional sentimental value of your loved ones ashes, we ensure the process is handled as delicate as possible. We ensure that not one grain of ash is spoiled and so items can take longer or more time consuming because of this. Orders can take up to 3-4 weeks to complete depending on the complexity of the design. Different persons ashes can react differently to resin. No matter the outcome we will work with you in giving you a beautiful item.

Due to the treating process required for flowers, orders can take longer than expected, we treat all items with dignity and respect. Orders can take up to 6 weeks to complete depending on the complexity of the design. There are millions of different flowers in the world, there is no telling how resin will
react to it. Colours may change once encapsulated.

We take immense pride and respect in this process, resin can be a very unpredictable material, anything can occur, even with the utmost care and caution taken. This includes but not limited to; bubbles which may be present in the product, colour variations, reactions to resin from the encapsulated item, deformations, etc.

Sending items with courier services always have a risk factor attached to it, we will always do overnight or same day delivery to ensure items do not get left over in a warehouse.

Sending us an order request, you acknowledge that you have followed the above instructions and accept the terms and conditions stipulated above.

Shipping Policy

We use an external company for our shipping requirements. Therefore we are bound to The Courier Guys Terms and Conditions when shipping your order. You can see their full conditions on their website.

It is important that you give us the correct dimensions for your package when sending items to us. Any additional charges and penalties that cost more the the standard shipping fee on our website, will be to the customers account unfortunately.

Refund Policy

Resin encapsulation is a risk and therefore should anything not go as planned, we will work with you to turn it into something beautiful. However due to the nature of the product, these items can not be returned or refunded, we will do everything we can to give you a product you can be proud of.

Due to the items that we make being sentimental, unique and or personal value. We can’t offer you a full refund or exchange. If you are not satisfied with your product within the first 48 hours, we will try our outmost best to resolve any concerns.

For an item to be returned for fixing and/or reworking the client will be responsible for any courier fees that may occur.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will then let you know the next steps going forward.

If you approve, we will then processed to resolve your concerns as speedily as we can and keep you in the loop of the outcome.

We only look at items that are different to what the client asked for. If the product has been damaged in any way after it left forget me not premises, we will not be help responsible for any reworking. We will do our best to fix any damages occurred at a cost to the client.

To return your product, you can either drop the product off at our offices, or email us and we can arrange delivery for your product.

You will be responsible for paying the delivery costs for returning your item as well as then sending it back to you again. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your product to be delivered may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Inadvertent and Obvious Errors

Whilst all precautions are taken to provide the correct information on the website, in the event that we identify an inadvertent and obvious error in the price, product or service description, images and any other relevant content, Forget Me Not is not obliged to provide you with the affected product or service.
Forget Me Not will make every effort to contact you to alert you of the error. In such circumstances you are entitled to cancel the purchase and we will provide a full refund for the amount paid.

Contact us at for questions related to refunds and returns.