Refund Policy

Resin encapsulation is a risk and therefore should anything not go as planned, we will work with you to turn it into something beautiful. However due to the nature of the product, these items can not be returned or refunded, we will do everything we can to give you a product you can be proud of.

Due to the items that we make being sentimental, unique and or personal value. We can’t offer you a full refund or exchange. If you are not satisfied with your product within the first 48 hours, we will try our outmost best to resolve any concerns.

For an item to be returned for fixing and/or reworking the client will be responsible for any courier fees that may occur.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will then let you know the next steps going forward.

If you approve, we will then processed to resolve your concerns as speedily as we can and keep you in the loop of the outcome.

We only look at items that are different to what the client asked for. If the product has been damaged in any way after it left forget me not premises, we will not be help responsible for any reworking. We will do our best to fix any damages occurred at a cost to the client.

To return your product, you can either drop the product off at our offices, or email us and we can arrange delivery for your product.

You will be responsible for paying the delivery costs for returning your item as well as then sending it back to you again. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your product to be delivered may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Inadvertent and Obvious Errors

Whilst all precautions are taken to provide the correct information on the website, in the event that we identify an inadvertent and obvious error in the price, product or service description, images and any other relevant content, Forget Me Not is not obliged to provide you with the affected product or service.
Forget Me Not will make every effort to contact you to alert you of the error. In such circumstances you are entitled to cancel the purchase and we will provide a full refund for the amount paid.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Need Help?

Contact us at for questions related to refunds and returns.